Service Request
| Warranty Information Available Here |
| Service_Shipping_Form |
These steps will help us get the information we need to service your instrument and get it back to you fast.
| 1. Contact Archer Medical Devices LLC |
| Telephone: 859-721-0713 |
| Email: Contact@ArcherMedical.com |
| 2. Tell us who you are |
| Your name |
| Mailing address |
| Email and phone number |
| How you prefer to be contacted |
| 3. Let us know about your instrument and service issue |
| Serial Number of device |
| Date purchased and distributor |
| Repair or service issue |
| 4. Do you need to ship your instrument for service |
| Talk with us over the phone, trough e-mail or video Skype/Facetime |
| We will help you with adjustments or mail easially replaced parts like a broken cap or accessories covered by the warranty |
| 5. Ship instrument requiring service |
| Send your instrument with tracking to: Repairs, Archer Medical Devices LLC, PO Box 24306, Lexington, KY 40524 |
| Email your tracking number to: Service@ArcherMedical.com |
| Print and complete the information requested in the Service_Shipping_Form link. |
| Send your instrument only and do not include the packaging or accessories. |
| Priority mail in a small flat-rate box or padded-envelope works well. |
| Print
and complete the Service_Shipping_Form. Include the form with your instrument
when shipping for service. If you do not have a
printer a hand-written note will suffice. |
Warranty Information Available Here