Service Request
Warranty Information Available Here |
Service_Shipping_Form |
These steps will help us get the information we need to service your instrument and get it back to you fast.
1. Contact Archer Medical Devices LLC |
Telephone: 859-721-0713 |
Email: Contact@ArcherMedical.com |
2. Tell us who you are |
Your name |
Mailing address |
Email and phone number |
How you prefer to be contacted |
3. Let us know about your instrument and service issue |
Serial Number of device |
Date purchased and distributor |
Repair or service issue |
4. Do you need to ship your instrument for service |
Talk with us over the phone, trough e-mail or video Skype/Facetime |
We will help you with adjustments or mail easially replaced parts like a broken cap or accessories covered by the warranty |
5. Ship instrument requiring service |
Send your instrument with tracking to: Repairs, Archer Medical Devices LLC, PO Box 24306, Lexington, KY 40524 |
Email your tracking number to: Service@ArcherMedical.com |
Print and complete the information requested in the Service_Shipping_Form link. |
Send your instrument only and do not include the packaging or accessories. |
Priority mail in a small flat-rate box or padded-envelope works well. |
Print
and complete the Service_Shipping_Form. Include the form with your instrument
when shipping for service. If you do not have a
printer a hand-written note will suffice. |
Warranty Information Available Here